Customer Service & Utilities

Important announcement regarding online payment service

We have enhanced our website to better manage your accounts. Beginning August 2017, your existing user ID will need to be migrated to this new centralized user system. Once you have logged into this site for the first time since the upgrade, please enter the user ID or account number you have always used. The site will prompt you to create a new user ID, your e-mail. Your existing accounts and wallet will be migrated to this new e-mail based on your User ID. 


Customer Service is available to answer questions regarding water, sewer, and sanitation services provided by the City of Temple Terrace.
The Customer Service Department is open Monday through Friday from 8:00 am to 5:00 pm.

For information, please contact:
  • New service: (813) 506-6420
  • General inquiries: (813) 506-6420
  • Billing questions: (813) 506-6420
  • Special trash removal: (813) 506-6570
  • Sanitation / garbage: ( 813) 506-6570

Please note: the Public Works Department is currently converting all meters to radio read meters in an effort to increase reading accuracy. For more information, please call General Inquiries at (813) 506-6420.


Please be aware that your e-bill from the City of Temple Terrace will now be sent from the mailbox:


Make sure this is added to your valid mailbox to ensure receiving your next bill.

If you have any questions, please email Customer Service and we will assist you.

Thank you.